Paying for private healthcare

We accept patients who will be paid for by private medical insurance, sponsored by a third party or are paying for their own treatment (self-funding).

If you are paying for your own treatment, we will ask you to pay a deposit before your treatment or investigations to cover the expected costs. You will be provided with a detailed estimate by the administration team.

The cost of care can vary greatly depending on any unexpected tests or treatment you may need, and your medical costs may extend beyond the initial cost estimate of your planned treatment.

Your treatment and consultations will only start when we have received payment for your care. Our billing team will keep track of costs incurred to make sure that you have the funds on account to cover your ongoing treatment.

There are three main ways for you to pay:

  • You can pay by card through our online portal www.uclhprivatehealthcare.co.uk/payments
  • Our cashiers office is open from 08.30 to 17.30, Monday to Friday to take card payments over the phone. Please contact the team on 0203 448 894.
  • Bank transfers can be made using the following information:

Name of Payee:                      UCLH NHS FT Compucare

Account Number:                    10031022

Sort Code:                               60-70-80

For international bank transfers:

Name of Bank:                        National Westminster Bank

Branch Address:                     Government Banking CST, 2nd Floor, 280 Bishopsgate, London, EC2M 4RB

Swift Code:                             NWBKGB2L

IBAN Ref:                                GB54NWBK60708010031022

We have direct settlement arrangements with most major private medical insurance companies. You will need to request a pre-authorisation code from your insurer to share with our administration team.

If we cannot confirm your cover, or if we don't have an arrangement with your insurer, you will need to pay a deposit to cover the full estimated cost of your treatment in advance. If we receive authorisation or a letter of guarantee from your insurer after this, you will be refunded.

If you change your insurance provider during your treatment please make sure you let us know before your new policy takes effect. You are liable for any charges to your account where your insurer does not pay in full.

Please make sure that you understand what your insurance policy covers, and any payment limits that may be applied to your treatment. If any aspect of your insurance cover and personal liability feels unclear, please contact your insurance company for clarification.

We have arrangements with some overseas embassies and third parties that allow us to invoice and receive payment directly on behalf of patients.

Where there is an agreement in place, we must receive a letter of guarantee (LOG) before you are admitted and treated. Any correspondence regarding these will usually be managed directly between our staff and your embassy.

Please bring your LOG with you to your first appointment. If we don’t receive this, we will ask you to pay a deposit to cover the appointment costs in advance. If at a later stage the LOG is received, we will refund this money to you.

For any queries about payment, please contact our billing team by calling 020 3448 4260 or email us via uclh.privatepatientbilling@nhs.net