The senior management team at UCLH Private Healthcare has a wealth of experience in managing patient care and services, both within the NHS and private hospitals.
Kerensa has worked in NHS private patient units across London for more than ten years, and has experience of both the commercial infrastructure of private healthcare and of running private services.
In 2008 she became the director of private healthcare at The Royal Marsden, moving to the same role at Imperial College Healthcare NHS Trust in 2013. Kerensa joined UCLH as the private healthcare programme director in 2018.
Simon joined the team in 2020. He studied at Boston University and gained an MBA in Health Sector Management. He stayed in Boston, working at Brigham & Women’s Hospital as a senior project manager for the anaesthetics department, before returning to the UK. He then took on the role of head of business administration at Imperial Private Healthcare where he delivered improvements across billing, reception and cashiers.
Most recently, Simon has worked in the outpatients team at Imperial College Healthcare NHS Trust where he worked on improving the operational performance of the centralised booking at the switchboard contact centre.
Emily studied children's nursing at the Florence Nightingale School of Nursing and Midwifery before embarking on a 20-year career in emergency medicine.
She was the charge nurse of the Children and Young People's Emergency Department for over 10 years and has also held the role of matron for general paediatrics and adolescents.
Emily joined UCLH Private Healthcare in May 2024 as operations manager before being recruited as general manager in April 2025. Emily is also on the UCLH board of governors.
Sarah Lowery is UCLH Private Healthcare’s assistant general manager.
She joined us from Guy’s and St Thomas’s Hospital, where she was the deputy service manager for adult services in the specialist care team. Prior to that, she managed their inpatient, outpatient, and enquiries teams, and also oversaw the implementation of a range of new services and pathways for private patients at Guy's and St Thomas's.
Earlier in her career, Sarah worked across several NHS Trusts and has operational experience within cardiology and ENT services.
Diana Nakamya joined the Bloomsbury Ward team in 2021. Prior to this she was the deputy ward sister on The Bernard Sunley Ward at the National Hospital for Neurology and Neurosurgery.
Diana aims to be a role model who has a personal impact and influence on her team.
Her goal is to ensure both patients and staff always have a positive experience under her leadership.
Charlotte has been a qualified midwife since 2015, beginning her career at Chelsea and Westminster Hospital. In 2022, she joined UCLH as a postnatal lead midwife, focusing on high-quality postnatal care and quality improvement.
In April 2025, she began a secondment as the North Central London lead for the implementation of the Maternity Support Worker Competency Framework, in which she led a complex programme balancing national strategy with local delivery.
Charlotte is committed to advancing the high standards of care and bespoke patient experience expected in a private setting and leading a culture of innovation, learning, and continuous improvement in her team.
Rebecca has a background in project and change management with a focus on delivering service transformation.
Rebecca’s previous role in healthcare was head of transformation for private care at the Royal Marsden. Prior to that, she worked at the Royal Marsden as the service manager for private care. She has also worked as the programme and project lead on various change programmes in London NHS trusts including the Royal Marsden, Bart’s, Ealing and Northwick Park.
Venus is one of UCLH Private Healthcare's Arabic advocates. She is responsible for providing interpreting and advocacy support to patients and their families, to ensure that there is clear communication about their care at UCLH.
Venus graduated from the department of translation at Mustansiriyah University, Baghdad. She has been an Arabic interpreter in a variety of London hospitals since 2007 and joined UCLH Private Healthcare in February 2022.
Sana Majid has worked as an advocate within healthcare for over 20 years and developed long standing relationships with many Middle-Eastern patients.
Sana has excellent communication skills and is highly regarded by both patients and the healthcare teams she works with.